For Ages 21+

Responsible Gaming at hizy — Your Safety is Our Priority

hizy believes that entertainment is at its best when it stays in control. Our responsible gaming tools and guidelines are here to give you a safe and enjoyable experience.

Why is Responsible Gaming Important?

Know your limits, take action before problems arise

Online gaming and betting is primarily a form of entertainment. But when play goes out of control, it can have a deeply negative impact on personal, family, and financial life. hizy has always believed that an informed and protected player is the best player.

Responsible gaming means more than just keeping to your budget — it means keeping yourself and your family safe, maintaining your mental wellbeing, and keeping gaming a source of enjoyment rather than a source of problems. Following the responsible gaming principles at hizy is a core foundation of our platform.

We provide a range of protective tools — such as deposit limits, time-out, self-exclusion, and 24/7 live chat support — to help you stay in control at all times. Only those aged 21 or older may open an account and play at hizy.

Our Responsible Gaming Core Principles

The core principles hizy follows to ensure a safe environment for every player

Age Verification and Protection

Only those aged 21 or older may register at hizy. Minors are strictly prohibited from opening an account, and we actively manage the age verification process.

Setting Deposit Limits

Set a daily, weekly, or monthly deposit limit from your Account Settings. This feature is highly effective for ensuring you stay within your budget.

Time-Out Feature

Use the time-out feature if you want to take a short break. You can suspend gaming activity on your account for a set period ranging from 24 hours to 90 days.

Self-Exclusion

If you feel that gaming is becoming harmful to you, you can apply through self-exclusion to close your account for a minimum of 6 months or permanently.

24/7 Support and Guidance

If you run into trouble at any time, contact our 24/7 live chat support team in Bengali. We are here for you.

Gaming History Review

hizy's Protective Tools

Use our dedicated features to keep your gaming experience in control

Setting a Deposit Limit

You can decide for yourself the maximum amount you are allowed to deposit each day, each week, or each month. Once a limit is set, reducing it takes effect immediately, but increasing it requires a 24-hour waiting period — this prevents impulsive overspending.

Time-Out (Break)

When you activate a time-out, you will not be able to play any game or place any bet for the set period. Your account will be effectively inactive until that period ends. Any funds deposited during the break will remain safe.

Self-Exclusion (Voluntary Exclusion)

If you want to take a long-term break from gaming, you can apply for self-exclusion. The minimum duration is 6 months. While exclusion is active, you will not be able to log in and no promotional communications will be sent to your account. If you apply for permanent exclusion, your account will be closed forever.

Reality Check

Set reminders at regular intervals so you are aware of how long you have been playing. This feature keeps you mindful of time and gives you the opportunity to take a break when needed.

Account Verification and Identity Confirmation

Provide accurate information during registration. The KYC (Know Your Customer) process requires identity verification using a national ID card or passport. This ensures the security of your account and prevents misuse.

Warning Signs of Problem Gaming

Seek help right away if you notice these signs

You are trying to chase your losses by placing more bets
You are spending money meant for rent, food, or other family expenses on gaming
You want to stop gaming but cannot, or you keep trying and failing
You are lying to or hiding information about gaming from family or friends
You feel restless, irritable, or anxious when you are not gaming
You are neglecting work, studies, or family responsibilities to play
You are experiencing stress, anxiety, or depression related to gaming

Tips for Healthy Gaming

Following these habits will keep gaming enjoyable at all times

Set a budget

Decide before you play how much you are willing to spend at most. Do not go beyond that limit, even when tempted by the prospect of winning.

Set Time Limits

Decide in advance how long you will play each day. Set a timer and stop playing when the time is up.

Do Not Try to Chase Your Losses

Gaming is for entertainment, not a guaranteed way to earn money. Accepting a loss and keeping a clear head are signs of healthy gaming.

Do Not Play Under Stress

Avoid gaming when you are angry, sad, or frustrated. Decisions made under the influence of emotion often lead to trouble.

Do Not Play Under the Influence of Alcohol or Substances

You should not game after consuming any intoxicating substance. Play with a clear mind and sound judgement.

Take Breaks and Do Other Activities

Alongside gaming, spend time with your family, stay in touch with friends, and take part in other recreational activities.

Support and Contact

You do not have to face a gaming problem alone — we are here with you

Live Chat Support

Speak with our Responsible Gaming team via 24/7 live chat in Bengali. They will help you use the right tools.

Email Contact

If you prefer to contact us while maintaining your privacy, write to us by email. We respond quickly.
[email protected]

Outside Support

If you need professional mental health or addiction counselling, please contact your local mental health service or a national helpline.

hizy always follows a transparent policy on responsible gaming. If you feel that gaming is having a negative impact on your life or the life of someone you know, please do not hesitate to contact us. The process for applying for self-exclusion or account closure is completely free and carried out without any questions asked.

Frequently Asked Questions About Responsible Gaming

Answers to the questions we are asked most often

You must be 21 years of age or older to open an account and play any game at hizy. During registration you may be required to verify your age using a national ID card or passport. Any account found to belong to a minor will be closed immediately.

After logging in to your account, go to Account Settings or the Responsible Gaming section to set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period, which helps prevent overspending.

A time-out is a temporary break — from 24 hours up to 90 days. Once the period ends, your account will be reactivated automatically. Self-exclusion is a longer-term decision — for a minimum of 6 months. During exclusion you will not be able to access your account and you will not receive any promotional messages.

Yes, if there is any available balance in your account at the time of self-exclusion, it will be returned through a valid withdrawal method in accordance with the rules. Contact our support team for more information on this.

First, contact hizy's 24/7 live chat support — they will assist you in Bengali and help activate the necessary protective tools. For professional mental health counselling, it is recommended that you contact a local health centre or a mental health specialist.

If you believe a family member has a gaming problem, speak to them directly and let hizy support know. We will assess the situation and help take the appropriate steps. Keep in mind that hiding a gaming problem can make things worse.

The minimum deposit at hizy is ৳100 and the minimum withdrawal is ৳1,000. Transactions can be made via bKash, Nagad, Rocket, and Upay. Withdrawals are generally processed within 5 to 30 minutes.

Play responsibly, enjoy the experience

Keep your gaming experience at hizy safe and in control at all times. We are always here for any questions or concerns.

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