hizy's Privacy Policy
Protecting your personal information is our primary responsibility. In this policy, we explain in detail how hizy collects, uses, and keeps your information secure.
Introduction and Scope
1 Introduction
hizy ("we", "our", or "platform") operates an online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect personal information when you visit or use the https://hizy.cam website.
By using this website, you consent to the terms described in this policy. If you do not agree with this policy, please do not use our services.
This policy is an integral part of our Terms and Conditions and both documents should be read together.
2 Scope of Application
This privacy policy applies to the following individuals:
- Anyone who visits the hizy website
- Registered account holders and active players
- Those who contact us (via live chat or email)
- Those who participate in any of our promotional activities
This platform is only for those aged 21 or above.
Information Collection
3 Information We Collect
We collect two types of information — information you provide to us and information collected automatically.
Information you provide:
- Full name and date of birth
- Email address and contact details
- Username and password provided at account creation (stored in encrypted form)
- Document information required for identity verification (as part of the KYC process)
- Financial transaction details — bKash, Nagad, Rocket, Upay account numbers (partial, in a secured format)
- Communications provided during live chat or support requests
Automatically collected information:
- IP address and device identifier
- Browser type and operating system
- Date, time, and duration of visits (per Bangladesh Standard Time — UTC+6)
- Page views and navigation patterns
- Data from cookies and similar tracking technologies
- Gaming history and preference information
4 How We Collect Information
hizy collects your information in the following ways:
- Direct provision: Information you voluntarily provide during registration, deposit, withdrawal, or support services
- Automatic collection: Through cookies and log files during use of the website
- Third-party verification: Through identity verification services as part of KYC/AML compliance
- Payment processors: Information necessary to carry out financial transactions from bKash, Nagad, Rocket, and Upay payment gateways
Information Use
5 How We Use Your Information
Your information is used only for the following legitimate purposes:
- Account management: To complete your registration process and keep your account secure
- Transaction processing: To carry out deposit and withdrawal requests quickly and securely
- Identity verification: To meet KYC requirements and follow anti-money laundering (AML) policies
- Customer support: To resolve your issues through 24/7 live chat and email support
- Security and fraud prevention: To detect suspicious activity and ensure platform security
- Responsible gaming policy enforcement: To monitor gaming patterns and identify problematic behavior
- Service improvement: To improve user experience and platform performance
- Legal compliance: To comply with applicable laws and regulations
hizy never sells or rents your personal information to third parties for marketing purposes.
6 Legal Basis for Data Processing
We process your information on the following legal bases:
- Contract fulfillment: Processing information necessary to provide the service
- Legal obligation: Complying with regulations related to KYC, AML, and responsible gaming
- Legitimate interest: Ensuring security and preventing fraud
- Consent: Based on your explicit consent for personalized services and communications
Information Sharing and Disclosure
7 When Information Is Shared
hizy may share information in the following limited circumstances:
- Payment processors: Minimum information necessary to complete bKash, Nagad, Rocket, and Upay transactions
- Identity verification services: Authorized third-party verification services for KYC/AML compliance
- Technology service providers: Services that assist with website operation, security, and analytics
- Legal authorities: In response to a valid court order or lawful request from a government authority
- Business transfers: In the event of a merger or acquisition — users will be notified in advance in such cases
Strict data processing agreements are in place with all third parties to ensure the protection of your information.
8 International Data Transfers
Your information may be stored on servers outside Bangladesh to operate our services. In such cases, we ensure that:
- Adequate data protection measures are in place in the recipient country
- Transferred information receives the same level of protection described in this policy
- SSL encryption and other security protocols are used
Data Security and Cookies
9 Data Security Measures
hizy uses industry-standard technical and organizational measures to protect your personal information:
- SSL encryption: All data transmissions are secured through 256-bit SSL/TLS encryption
- Password hashing: Your password is never stored in plain text
- Access control: Only authorized staff can access personal information
- Firewall and security monitoring: 24/7 server security monitoring system
- Regular security audits: Periodic security assessments to identify vulnerabilities
- Data minimization: Only information necessary for the service is collected
Please note, however, that no method of data transmission over the internet is completely impenetrable. Use a strong password and do not share it with anyone to keep your account secure.
10 Cookie Policy
The hizy website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential cookies: Essential for maintaining login sessions and ensuring security
- Functionality cookies: To remember your language preferences and settings
- Analytics cookies: To analyze website usage and improve the service
You can control cookies from your browser settings. However, disabling essential cookies may cause some website features to not work properly.
Your Rights and Data Retention
11 Your Personal Rights
You have the following rights regarding your personal information:
- Right of access: You may request to know what information we hold about you
- Right to rectification: You may request correction of inaccurate or incomplete information
- Right to erasure: You may request deletion of your information in certain circumstances
- Right to restrict processing: You may request that processing of your information be limited in certain circumstances
- Right to portability: You may request your information in a structured, machine-readable format
- Right to object: You may object to the processing of your information for specific purposes
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise these rights, write to [email protected] or contact us via 24/7 live chat.
Please note that requests to delete information required to meet legal obligations (such as AML compliance) may not be fully fulfilled.
12 Data Retention Period
We retain your information for the following periods:
- Active account: All information is retained for as long as the account remains active
- After account closure: For the period required by legal and regulatory obligations
- Financial records: Retained for the applicable period in compliance with AML laws
- Support communications: Retained for a set period to ensure service quality
- Analytics data: May be retained in anonymized form for a longer period
Once the required period has ended, your information is securely deleted or anonymized.
Protection of Minors
13 Protection of Minors' Information
hizy provides services only to those aged 21 or above. We do not intentionally collect any personal information from minors.
Age is verified during the registration process. If we learn that a person under the age of 21 has provided information, that information will be deleted immediately and the associated account will be closed.
If you believe a minor has registered on our platform, please contact us at [email protected].
Policy Changes and Contact
14 Changes to the Privacy Policy
hizy may update this privacy policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will be changed
- Registered users will be notified by email of any significant changes
- Continuing to use the platform after changes have been made will be considered as your agreement to the new policy
You are advised to check this page regularly to stay updated on changes.
Privacy Contact
If you have any questions about your personal information or this policy, please contact us.
[email protected] 24/7 Live Chat — Support in Bengali
15 Related Policies
Alongside this privacy policy, you are encouraged to read the following documents as well:
- Terms & Conditions — General terms of use
- Responsible Gaming — Guidelines and support for healthy play
- About Us — Detailed information about the hizy platform
- FAQ — Common questions and answers