hizy Terms and Conditions

1. General Terms

hizy is an online entertainment platform that provides various gaming services including slot games, live casino, fishing games and cricket betting. These terms are effective according to Bangladesh Standard Time (BST, UTC+6).

By using hizy's services, you confirm that you:

• Have read and understood these Terms in full.
• Have agreed to follow all the rules described here.
• Have agreed to comply with hizy's Privacy Policy and Responsible Gaming Guidelines.

These Terms may be updated at any time. Continued use of the platform after any changes means you have accepted the updated Terms.

2. Eligibility and Age Requirement

The following eligibility conditions must be met to use hizy's services:

2.1 Age Requirement

You must be at least 21 years of age. This platform is strictly prohibited for anyone under 21. hizy may request necessary documents for age verification at any time. Providing false information about your age will result in immediate account closure.

2.2 Geographic Eligibility

Using hizy from areas where online gaming is legally prohibited or restricted is not permitted. It is entirely your responsibility to ensure compliance with your local laws before registering.

2.3 One Account Policy

Each individual may open only one account. Operating multiple accounts is strictly prohibited and will result in permanent closure of all accounts.

3. Account Registration

3.1 Registration Process

To open an account on hizy, you must provide accurate and complete information. The information required during registration includes:

• Full name (as per national identity card)
• Valid email address
• Active mobile number
• Date of birth

3.2 Password and Security

It is your responsibility to keep your account password secure and confidential. Do not share your login details with any third party. If you suspect unauthorized access, notify our support team immediately.

3.3 Identity Verification (KYC)

hizy may request a national identity card, passport or other documents for identity verification (KYC) at any time. If the required documents are not submitted within the specified time, the account may be temporarily suspended. Withdrawals may remain on hold until all required KYC processes are completed.

4. Deposits and Withdrawals

4.1 Deposits

You can use the following payment methods to deposit funds into hizy:

• bKash
• Nagad
• Rocket
• Upay

The minimum deposit amount for each method is ৳100.

4.2 Withdrawals

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳1,000
• Withdrawals are generally processed within 5 to 30 minutes.
• KYC verification must be complete before a withdrawal can be processed.
• Withdrawals must be made using the same payment method used for the deposit.
• hizy reserves the right to carry out additional verification for unusual or suspicious transactions.

4.3 Transaction Limits

hizy may set daily, weekly or monthly transaction limits to protect users and prevent fraud. These limits may change and you will be notified of any such changes.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members can receive up to a 150% welcome bonus of ৳10,000 on their first deposit. The following conditions apply to this bonus:

• Wagering requirement: 20x (bonus amount × 20)
• The wagering requirement must be met within a specified time after the bonus is received.
• Funds earned from the bonus cannot be withdrawn until the wagering requirement is fulfilled.
• Not all games may contribute equally toward the wagering requirement.

5.2 Bonus Abuse Prohibited

Misusing the bonus system, claiming bonuses using multiple accounts, or strategically exploiting bonuses is strictly prohibited. If such activity is detected, the bonus and any associated winnings will be cancelled and the account may be suspended.

5.3 VIP Program

hizy has a five-tier VIP program. Weekly cashback benefits are provided at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.3% weekly cashback
• Gold: up to 0.5% weekly cashback
• Platinum: up to 0.6% weekly cashback
• Diamond: up to 0.8% weekly cashback

VIP tier advancement depends on your activity and contribution on the platform. Each cashback offer may have its own wagering conditions.

6. Gaming Rules

6.1 Fair Play

hizy uses verified software providers to ensure fair and transparent results in all games. Games from leading providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt and Ezugi are available here.

6.2 Technical Issues

If a problem occurs in any game due to a technical error or disconnection, the hizy team will review the game logs and take appropriate action. hizy reserves the right to cancel rewards unintentionally awarded due to technical errors.

6.3 Responsible Gaming

We place the highest importance on responsible gaming. Detailed guidelines are available on our responsible gaming page. You may contact our support team to set deposit limits, session limits or self-exclusion.

7. Prohibited Activities

The following activities are strictly prohibited on hizy:

• Creating or operating multiple accounts.
• Operating an account under someone else's identity.
• Misusing or attempting to manipulate the bonus system.
• Any form of fraud or fraudulent activity.
• Depositing funds obtained illegally (money laundering).
• Exploiting vulnerabilities in gaming software or attempting to hack.
• Threatening, harassing or insulting other members.
• Playing games using automated bots or software.
• Placing bets on behalf of a third party or proxy gaming.

If any such activity is detected, the account will be closed immediately, all balances will be forfeited and legal action will be taken if necessary.

8. Limitation of Liability

8.1 User Responsibility

Participating in online gaming is entirely at your own will and risk. hizy is not responsible for:

• Any financial loss resulting from gaming.
• Loss due to internet connection issues or device failure.
• Technical issues with third-party software providers.
• Loss resulting from unauthorized account access (due to failure to keep your password secure).

8.2 Service Availability

hizy strives to ensure maximum uptime, however the service may be temporarily unavailable due to maintenance, technical issues or other reasons. hizy bears no liability for compensation in such cases.

9. Privacy and Security

hizy places the highest priority on protecting your personal information. We use SSL encryption to keep all transactions and data secure.

Full details of how your information is collected, used and protected can be found in our Privacy Policy.

hizy will never ask for your password or full payment details via email or chat. If you receive any such request, treat it as fraudulent and notify our support team.

10. Account Closure and Suspension

10.1 Closure at User Request

You may close your account at any time by notifying our support team. The standard withdrawal terms and conditions will apply for withdrawing any available balance before account closure.

10.2 Suspension by hizy

hizy may temporarily suspend or permanently close an account in the following circumstances:

• Violation of these Terms.
• Detection of fraudulent or suspicious activity.
• Failure to submit KYC documents.
• Failure to verify age.
• Legal or regulatory requirements.

In the case of permanently closed accounts, the eligible balance (excluding bonuses or suspicious funds) will be returned.

11. Dispute Resolution

11.1 Complaints Process

For any complaint or dispute, please contact our customer support team first:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali

11.2 Resolution Timeframe

Common complaints are handled promptly by the support team. For complex disputes, a final decision will be communicated after the investigation is complete.

11.3 Final Decision

After investigation, the decision made by hizy authority will be considered final. However, if you disagree with the decision, you may request dispute resolution through an independent third party.

12. Terms and Conditions Changes

hizy reserves the right to change, amend, or update these terms and conditions at any time. For important changes, a notification will be sent to the registered email or posted on the platform.

If you continue using hizy after any changes, you will automatically be considered to have accepted the new terms and conditions. Therefore, it is advised to review this page regularly.